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ACP CARGO SERVICES
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We specialise in offering our customers the
convenience of a “single-source solution” to all your logistic needs.
Accountability on our part is guaranteed. The client is in direct
contact with our team of qualified and experienced professionals who
will guide you through the complexities of global logistics.
As a CPH
Group Company, the negotiable leverage available is
substantial and this has enabled ACP to develop selective
Strategic Business Relationships that are appropriately managed and
maintained to deliver value to the customer by ensuring all service
level obligations are achieved.
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Whatever the
requirement, whether it’s “Time-Definite” or “Price Driven Economy”
services, ACP has established Service Level Agreements (SLA) and
measurable Key Performance Indicators (KPI) to deliver the optimum
freight solution for your business without you having to tie-up
valuable internal resource time.
Strategic sourcing of the best value and service
alternatives is our strength… along with good old fashioned personalised
customer service!
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CUSTOMER
BENEFITS:
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Centralised
Cargo Management
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Substantial
Negotiable Leverage
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Real-Time
Cargo Tracking
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Purchase
Order Management
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Pre-Alerts
via E-Mail or Fax
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Pre-Clearance
of all Shipments
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On-site
Security Warehousing
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Centralised
Customer Service
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Pre-Alerts
via E-Mail or Fax
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CUSTOMER
BENEFITS:
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Single/Specific
Point-of-Contact
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Optimum
Value-for-Money & Service – Globally
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Up-to-the
Minute Information on all Orders
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Order
Monitoring from Pick-up to Delivery
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Proactive
Communication for Key Purchasing Staff
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Optimises
into-store Delivery Times
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Absolute
Inventory Control & Protection
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Dedicated
Understanding of your Business Needs
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ACP CUSTOMS SERVICES - CRITICAL SUCCESS FACTORS
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EMPLOYEE
RETENTION:
 ACP Customs Services prides itself in having minimal staff turnover.
In an industry where employees seem to move from
company to company all the time, this stability in employment enhances
our Customer Knowledge Management and is very relevant to customers who
need consistent reliable contacts for their day-to-day communications
with their forwarder.
COMMUNICATIONS:
 Customers
are updated on the status of their orders by fax or email, whichever is
your preference.
Our operations & sales staff undergo regular industry-related and
accredited training to ensure they have the skills to understand and
meet your business needs, and to correctly analyse & provide
appropriate solutions to any inquiry.
At ACP Customs you will never need to waste time re-explaining
your requirements to a call centre operator. The success of our
business is based on ensuring you have a customer service
representative dedicated to becoming a true extension of your
businesses success!
Our philosophy is to respect the individual needs of our customers and
to make it our business to find the most efficient and cost-effective
solutions to help you meet your growth objectives and manage your
supply chain.
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